Non Voice Customer Service Representative

Quezon City, National Capital Region

Posted yesterday

Company:: BPO Global Inc.
Company Description:: Company Name: BPO Global Inc. About Us: BPO Global Inc. is a leading Business Process Outsourcing (BPO) provider specializing in delivering tailored solutions to help businesses enhance efficiency, reduce operational costs, and improve customer experiences. Founded in 2005, our company has grown to become a trusted partner for a diverse range of industries including finance, healthcare, retail, and technology. Our Services: At BPO Global Inc., we offer a comprehensive suite of BPO services, including: Customer Service and Support: Our dedicated team manages customer inquiries, support tickets, and live chat interactions with a focus on delivering exceptional service and building lasting customer relationships. Technical Support: We provide 24/7 technical support to address IT issues, troubleshoot problems, and ensure seamless operations for businesses and their end-users. Back Office Operations: From data entry and processing to document management and payroll services, we handle critical back-office functions with accuracy and efficiency. Sales and Marketing Support: Our experts assist with lead generation, market research, and sales support to help businesses expand their reach and drive revenue growth. Finance and Accounting: We offer bookkeeping, accounts payable/receivable, and financial reporting services designed to streamline financial operations and ensure compliance. Our Approach: Optima Solutions is committed to delivering excellence through a combination of innovative technology, skilled professionals, and a customer-centric approach. We leverage advanced analytics and automation to optimize processes and provide actionable insights, enabling our clients to focus on their core business objectives.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 112

Job Description

Answer incoming calls and respond to customer inquiries in a professional manner

Provide accurate information about products, services, and company policies

Resolve customer complaints and escalate issues as needed

Process orders, forms, applications, and requests

Maintain customer records by updating account information

Follow communication scripts and company guidelines

Achieve call center metrics such as call volume, response time, and customer satisfaction

Collaborate with other departments to resolve complex customer issues