Hotel and Travel online booking agent - CSR - Ermita

Ermita, Pasay, National Capital Region

Posted today

Company:: Sapient QC
Company Description:: Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 20

Job Description

We're growing and we want YOU to be part of our Travel Account in Metro Manila!
Experience a one-day hiring process and salary offer up to 25K plus monthly commissions!

Your Day-to-Day:

•Manage travel bookings, inquiries, and changes with precision and care.
•Provide detailed information about travel options, rates, and itineraries.
•Process reservations, cancellations, and adjustments efficiently.
•Resolve travel-related issues and escalate complex cases as needed.
•Meet performance targets for productivity, quality, and customer satisfaction.
•Maintain accurate records of travel arrangements and customer interactions.

Qualifications:

•High school diploma or equivalent required; a degree in Travel and Tourism, Hospitality, or a related field is a plus.
•No prior travel experience necessary—we provide comprehensive training!
•Strong communication and organizational skills.
•Attention to detail and effective problem-solving abilities.
•Familiarity with travel booking systems and tools is a plus but not required.
•Ability to adapt to changing customer needs and work well independently or as part of a team.

Why You Should Apply:

•Competitive Salary
•Monthly Commissions
•Fast-Track Career Growth for top performers
•HMO with 2 FREE Dependents from Day 1
•Free Coffee and Biscuits at the office (because we believe work should be enjoyable!)
•Pioneer Accounts (including Non-voice and Easy Accounts)
•Incentives, Signing Bonuses, and More Premium Perks
•Flexible Shifts (Day, Mid, and Night)
•Life Insurance & Retirement Plan for qualified team members

Join a team that values growth, fun, and making a difference in the travel industry. Whether you’re passionate about travel or looking to break into the field, we have a place for you!

Ready to make your next big move? Let’s chat about how you can grow with us—apply today!