Training Process Specialist (Service Desk) - BGC Taguig
Taguig, National Capital Region
Posted 23 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Are you ready to make an impact? TASQ is looking for a training specialist for our service desk campaign in BGC!
The pre-screening interview will be done over the phone, so please keep your line open.
Benefits:
Quarterly performance bonus.
Outstanding career development opportunities and fast-track career progression.
Enjoy a fair work-life balance.
HMO and life insurance for the employee and 2 dependents for free.
24 leaves annually.
Inside the Central Business District area.
Great Place to Work certified.
Position Summary:
The jobholder will ensure activities related to the delivery of trainings, assessments, and corresponding logistics with the objective of providing employees with a supportive training environment and management with training data.
Key Requirements:
Graduate of any 4-year course.
4 years total BPO experience with at least 2 years in the service desk line of business.
2 years' experience as a trainer in the BPO/shared services industry.
Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to working in shifting schedules.
Amenable to working on-site in BGC, Taguig.
Required Skillset:
Train new hires (Customer service & soft skills)
Provide refresher training and calibration sessions for existing employees
Schedule, coordinate and administer process trainings; ensure delivery of a training plan
Provide face to face coaching session
Manage all training documentation as required
Design training content as required.
Provide developmental feedback to the trainees on a regular basis.
Conducts needs assessment and determines an appropriate program to meet the needs.
Displays patience and dedication to bring trainees up the learning curve
Other Competencies:
Possesses effective delivery/training techniques and methods
Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
Ability to identify training needs accurately and communicate training needs to all stakeholders.
Ability to extend follow-up support on the floor to sustain learning and improve performance
Ability to develop content to meet ongoing needs in the form of refresher courses, quick studies, etc. with use of appropriate methodology
Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
Ability to work closely with the quality team to ensure consistency
Ability to understand and use basic analytical methods to identify problems for simple client scenarios and to recommend solutions
Ability to translate business requirements into training requirements
