Team Leader (BPO) - Davao

Davao, Davao de Oro

Posted 25 days ago

Company:: VXI Global Holdings
Company Description:: VXI Global Holdings is a business process outsourcing company taking pride in helping client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.

Requirements:
At least 1 year of BPO TL experience is required
Experience handling healthcare accounts is a plus
Must be amenable to work onsite in Davao
Must be amenable to work in graveyard shift schedule

Benefits:
HMO for VXI Employees
Up to 3 Free HMO for Dependents*
Leave Credits
Leave Conversion
Pay for Performance Incentive*
Annual Merit Increase