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Mandaluyong, National Capital Region

Posted 10 days ago


Company:: CALDWELL COMMUNICATIONS
Company Description:: At Caldwell Communications, we promote a sense of duty and collaboration. We place a strong emphasis on equality and work to include a range of viewpoints that encourage innovation. As a global business, sustainability is at the heart of our operations, conscious of the impact we have on the environment. Moreover, we actively seek ways to uplift our communities and make a positive difference wherever we can. Together, we aim to create a better world every step of the way.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Act as the first point of contact for customers by providing information about products and services, resolving issues accurately and efficiently, and ensuring a high level of customer satisfaction.

Responsibilities:
Address and resolve customer complaints, questions, and concerns with a focus on delivering a positive experience
Accurately record customer interactions and update transaction records
Escalate more complex issues to the appropriate teams when necessary
Maintain a positive, professional, and empathetic approach in all customer interactions

Qualifications:
Strong communication skills
Willingness to work onsite and on a shifting schedule
Open to college undergraduates, college graduates, senior high school graduates, and high school graduates (old curriculum)

Working Conditions:
Work Hours: Shifting schedules, including weekends and holidays, based on business requirements
Training: Paid training provided before deployment
Environment: Fast-paced, team-driven, and supportive workplace atmosphere