IT Technology Analyst Assistant Manager (CCNA or CCNP)
Angeles, Pampanga
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
**Position Overview: IT Technology Analyst Assistant Manager (CCNA or CCNP)**
**Qualifications:**
- Bachelors degree in Computer Science, IT, Engineering, or a related field.
- The candidate must have completed a degree in Computer Science, Information Technology, or a comparable discipline.
- A minimum of 6 years of relevant work experience is required for this role.
- Must have a customer service-oriented mindset and the ability to work in a diverse environment, collaborating with clients and IT professionals from various cultures worldwide.
- Knowledge in networking, server management, and cloud adaptations is essential.
- Experience in IT Incident Management.
- Proficient in managing LAN and WAN networks.
- Familiar with managing Cisco switches, routers, and firewalls.
- Strong troubleshooting skills for IT configurations.
- CCNA or CCNP certification is required.
- If the CCNA certification has expired, candidates should possess Cisco training along with relevant work experience.
- Willingness to work in shifting schedules and on-site in Clark, Pampanga.
- IMPORTANT: Please ensure your CV highlights your experience with Cisco and networking.
**Responsibilities:**
- **Procurement:** Gather requirements from business stakeholders and initiate requests by raising a Bill of Materials (BOM) with the pricing team to facilitate procurement.
- **Service Transition:** Execute service-specific technology migration and upgrade activities to complete the service transition plan.
- **Service Delivery and Support Process Management:** Support the Network, Security, Voice, Server teams, and system engineers in troubleshooting system issues and managing second-level incidents and service requests to align with the service delivery plan.
- **Availability & IT Service Continuity, Capacity Management:** Implement service-specific controls and processes, conduct routine backup activities, check for power/system/network redundancy, and document capacity parameters specific to services and systems to ensure compliance with service continuity and capacity management.
- **IT Asset Lifecycle Management:** Collaborate with resource executives to update assets in AMS/CMDB, covering the entire lifecycle of the assets, and provide input for hardware and software upgrades to adhere to asset management policies.
**Benefits:**
- Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on day one.
- Quarterly performance bonuses.
- Excellent opportunities for career development.
