Senior Application Subject Matter Expert (SME)

About the Role

We are looking for a dynamic and passionate Senior Application Subject Matter Expert (SME) with expertise in Microsoft Teams and AI technologies.

This role is for a highly skilled professional who loves creating engaging content, sharing knowledge, and evangelizing the latest trends in collaboration tools and AI solutions.

As a Senior Application SME, you will develop comprehensive content, including videos, documentation, and training materials, to educate users and promote best practices.

You’ll also serve as a key resource in driving adoption and innovation across Microsoft Teams and AI-based products.

Key Responsibilities
1. Content Creation & Enablement:
o Develop high-quality videos, guides, and presentations on Microsoft Teams and AI solutions.
o Create engaging documentation and interactive materials for diverse audiences, from technical teams to end users.
o Organize webinars, training sessions, and workshops to demonstrate capabilities and best practices. 2. Application Expertise:
o Act as the go-to expert for Microsoft Teams, providing advanced knowledge and insights into its features and integrations.
o Stay updated on AI trends and integrate these insights into actionable use cases for the organization.
o Evaluate and recommend improvements or new features to maximize product adoption. 3. Evangelism & Advocacy:
o Serve as a public-facing advocate, delivering presentations, talks, and demos at events, both internally and externally.
o Collaborate with marketing and product teams to drive awareness and excitement around Teams and AI technologies. 4. Collaboration & Stakeholder Engagement:
o Partner with cross-functional teams to gather feedback and deliver tailored solutions.
o Engage with end users, understanding their needs and customizing content and training accordingly. 5. Innovation & Knowledge Sharing:
o Design and share innovative ways to use Microsoft Teams in conjunction with AI solutions to solve business challenges.
o Maintain a repository of best practices, FAQs, and troubleshooting guides to empower internal and external stakeholders.

Qualification
• Education: Bachelor’s degree in Information Technology, Business, or a related field. A master’s degree is a plus.

• Experience: 7+ years of experience working with Microsoft Teams, collaboration tools, and AI technologies.

• Skills:

o Expertise in Microsoft Teams configuration, customization, and integrations.

o Strong understanding of AI technologies and their practical applications.

o Exceptional content creation skills, including video production and documentation.

o Excellent presentation and communication skills, with an outgoing and engaging personality.

Preferred Attributes

• Microsoft certifications (e.g., MS Teams Administrator, Power Platform certifications).

• Experience in using and promoting AI-powered tools like Microsoft Copilot, ChatGPT, or similar.

• Proven track record in building communities, hosting webinars, or public speaking.

• Creative and innovative thinker, able to translate technical concepts into accessible content.

• Customer onboarding (hand holding) experience with SME customers

• Great interpersonal skills

• Weekly reporting to management

• Self-starter who takes initiative and works well in a team

• Initiative to work in an exciting office

• Communication skills, cooperation, adaptability, and willingness to learn

• Room for growth and potential managerial roles