Open for newbies - Customer Support Specialist - Dayshift

Mandaluyong, National Capital Region

Posted 6 days ago


Company:: ElevateCareers
Company Description:: We are a leading business process outsourcing (BPO) company with over 30 years of customer service experience. Headquartered in the Philippines, the company specializes in delivering high-quality services across various industries, emphasizing employee welfare and fostering a culture of duty and collaboration. Caldwell Communications is committed to equality, innovation, and sustainability, actively seeking to make a positive impact on the environment and the communities it serves.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 30

Job Description

Are you a dedicated professional with a passion for providing outstanding customer service? Whether you have 1 year of BPO experience or are a college graduate without BPO experience, we have an exciting opportunity for you as a Customer Service Representative within our Insurance Account. Join our team and embark on a rewarding career in the dynamic field of insurance and customer service.

Job Responsibilities:

- Handle customer concerns, complaints, and inquiries through various communication channels, including phone, email, and chat.
- Maintain detailed records of customer interactions, transactions, and resolutions.
- Adhere to company policies and regulatory guidelines while assisting customers with insurance-related matters.

Key Qualifications:

- Candidates with 1 year of BPO experience and a minimum of 2 years in - college OR college graduates with no BPO experience.
- Strong communication skills, both written and verbal.
- Customer-centric mindset with a commitment to delivering exceptional service.

What’s In It For You?

- Competitive Compensation: A competitive salary package that recognizes your skills and dedication.
- Day Shift Schedule: Enjoy the perk of working during regular business hours, allowing for a better work-life balance.
- Health Coverage: Comprehensive health insurance and HMO.
- Paid Training: Enhance your skills and knowledge through paid training.
- Financial Security: Access to retirement and provident funds.
- Wellness: Enjoy access to fitness memberships for a healthy work-life balance.
Ready to Elevate Your Career?
If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the "Apply Now" button and start your journey with us.

Join us in creating exceptional experiences for our clients in. Let's make a difference together!