Online Interview - Call Center Agents Urgent Needed

Muntinlupa, National Capital Region

Posted yesterday

Company:: Metacom Careers
Company Description:: Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people excellent and interesting work opportunities they need for competent development in the BPO Sector.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 100

Job Description

Job Responsibilities:
-Responsible for assisting customers with telecom-related services such as mobile plans, internet, cable, and technical troubleshooting.
-Resolve customer issues and escalate complex issues as needed
-Meet performance targets for productivity, quality, and customer satisfaction
-Maintain accurate records of customer interactions and transactions
-Collaborate with team members and other stakeholders to improve customer service processes

Requirements:
-At least completed of 2 years in college
-Good communication and interpersonal skills
-Excellent problem-solving and decision-making abilities
-Willingness to learn and thrive in a fast-paced environment

What we Offer:
-Paid Trainings
-28 paid leaves
-HMO plus 3 dependents
-Shifting Schedule (Day shift/Mid shift/Night shift)
-Easy Accounts Available
-Retirement/Life
-Insurance for Qualified Staff
-Company Sponsored Trips or Retreats