Assistant Manager - Training- Insurance Account

Qualifications
-With at least 2 years experience in managing a training team preferably in a BPO setup
-Completed at least 2nd year college
-Good oral and written communications skills
-Experience in both process training and foundation skills/communication skills training
-Must have experience either handling a Motor Insurance account or Customer Service/Sales account.

Job Responsibilities
-Facilitate new hire training for Communication Skills and Pre-process and/or Process Training batches
-Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees
-Create and/or acquire training procedure manuals, guides, and course materials.
-Conduct TNA for BAU Refreshers
-Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
-Evaluate program effectiveness through assessments, surveys, and feedback.
-Conduct coaching and feedback for teams assigned on the floor
-Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers

PHP 45000 - PHP 55000
HMO, Paid Trainings
Government Mandated Benefits, 13th Month Pay