Outbound Client Service Associate (Local account)

Taguig, National Capital Region

Posted 12 days ago

Company:: SL Temps Inc.
Company Description:: SL Temps Inc. is a Manpower and Outsourcing service provider catering to the needs of its clients since 2009. We match the right people with the right companies. Using Targeted Selection and Accounts Management systems, we make sure that you are getting competent candidates in the fastest time possible. Our after sales service is proficient in providing you all the comforts you deserve so that you can work more efficiently. We offer our services for One-Time Placement, Project-Based Hiring, Manpower Servicing Contracting, Promotions, Short-Term or On-Call Assignments and HR and Payroll Outsourcing.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

REQUIREMENTS:
- Graduate of any 4 year course/ 2 year course
- 6 months experience in Customer Service
- Proficient in MS Office
- Good English oral and written communication skills
- Willing to work in BGC, Taguig
- Knowledgeable in applications such as Ingenium, Prism, OJA, SalesForce CRM, Lotus Notes, and the various Notes.
- Preferably residing near BGC (eg. Makati, Taguig)

JOB DESCRIPTION:
- Conducts outbound calls to high risk and orphan clients in an accurate, professional, timely and polite manner using the prescribed scripts.
- Handle simple and general inquiries in a timely, professional, accurate and courteous manner as well as adhere to required scripts.
- Refers request beyond scope and/or escalate as appropriate clients' complaints if any, to his/her Team Lead
- Monitors and closes all open SRs on agreed turnaround time.
- Provide excellent "front-line" service over the telephone at all times.