Tech Support Representative (Cebu City)

Cebu, Cebu

Posted 11 days ago

Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 24

Job Description

Shift: Shifting Schedule | Onsite

Why Join Us?
Competitive Salary
Top-Tier Account: Work with a leading UK-based technology company
Career Growth: Gain valuable tech industry experience
Supportive Work Environment

Qualifications:
At least High School Graduate (Old Curriculum) or Senior High School Graduate
Minimum 3 months of call center experience
Excellent communication skills
Willing to work on a shifting schedule

Key Responsibilities:
Assist customers with technical inquiries and troubleshooting
Provide step-by-step guidance to resolve tech issues
Deliver excellent customer service and ensure issue resolution
Log and track customer concerns for follow-up and escalation
Stay updated on the latest tech products and services