Customer Support Associate for Healthcare (TIER 2)

Manila, Rizal

Posted 8 days ago

Company:: TORCH Solutions
Company Description:: Talent Outsourcing Channel Solutions has been dedicated to delivering high-quality and efficient workforce solutions to employers across the nation through our comprehensive HR approach.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 10

Job Description

We are seeking a highly motivated and skilled Customer Support Associate for Healthcare (TIER 2) to join our dynamic customer service team. In this role, you will provide advanced support to healthcare clients and customers, assisting them with complex inquiries, issues, and troubleshooting related to healthcare services, systems, and products. The ideal candidate will have a deep understanding of healthcare processes and systems, strong problem-solving skills, and a commitment to delivering exceptional service to our clients.

Key Responsibilities:

Handle complex customer inquiries, complaints, and issues related to healthcare services, systems, or products.
Provide expert-level support to resolve technical, billing, and service-related problems in a timely manner.
Serve as a subject matter expert (SME) for healthcare-related queries and escalate issues to higher levels if necessary.
Collaborate with other departments (such as technical support, billing, and operations) to resolve customer issues.
Educate customers on healthcare services, product features, and policies, ensuring clear understanding.

Qualifications:
AT LEAST HS/SHS GRAD + 6 MONTHS AND UP CCE

If you are passionate about healthcare, customer service, and problem-solving, and you're looking for a rewarding opportunity, apply now to join our team as a Customer Support Associate for Healthcare (TIER 2)!