Workforce Manangement Supervisor

Taguig, National Capital Region

Posted 3 days ago

Company:: Neksjob Corporation
Company Description:: Neksjob Corporation helps businesses find suitable candidates for their job openings by sourcing, screening, and presenting qualified applicants. They collaborate with employers to fulfill their staffing needs.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 100

Job Description

The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing contact center quality issues and supporting system implementation. As a supervisor, you will manage a team of individual contributors and be responsible for operational decisions and day-to-day processes.

Salary:: ₱35,000.00 Monthly

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