Engagement Supervisor

Cebu, Cebu

Posted 3 days ago

Company:: Neksjob Corporation
Company Description:: Neksjob Corporation helps businesses find suitable candidates for their job openings by sourcing, screening, and presenting qualified applicants. They collaborate with employers to fulfill their staffing needs.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

The Engagement Supervisor is responsible for providing general customer service, including post-sale technical and/or non-technical support to business and end-consumer customers. You will be engaged in high-volume inquiries, customer issue analysis, and resolution. The role also includes managing interactions in a distribution center or walk-in customer service environment. As an Engagement Supervisor, you will lead a team and ensure the efficient resolution of customer inquiries. This position requires specialized knowledge of customer service and support operations, and the ability to supervise and guide less experienced professionals.