Mamangement Supervisor

McKinley, National Capital Region

Posted yesterday

Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 26

Job Description

We are seeking a WFM Supervisor to oversee staffing, scheduling, forecasting, and operational support within the contact center. This role ensures efficient workforce management processes, monitors training performance, and addresses quality and system implementation issues.

Key Responsibilities
Oversee workforce planning, scheduling, and forecasting to optimize efficiency.
Monitor and enhance WFM processes, ensuring alignment with business needs.
Support training programs and assess their effectiveness across the contact center.
Identify and address contact center quality issues to maintain high service standards.
Lead a team of individual contributors, making operational decisions and managing day-to-day processes.

Requirements
Extensive experience in Workforce Management (WFM).
Strong analytical, problem-solving, and leadership skills.
Ability to manage and optimize WFM systems and policies.
Excellent communication and decision-making abilities.