Customer Support Associate

G/F Abreeza Corporate Center, J.P. Laurel Ave., Bajada, Dava, Davao del Norte

Posted 6 days ago


Company:: TORCH Solutions
Company Description:: TORCH Solutions-Known as one of the highly preferred HR extension of BPO and Non BPO companies.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 70

Job Description

We are seeking for a customer service representative position located in Davao. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.

What you'll be doing

- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
- Adhering to established quality standards and key performance indicators
- Continuously enhancing your product knowledge and customer service skills through training and development

What we're looking for

- HS/K12 Grads Working experience (formal, OJT) combination of 6 months
- Excellent Communication skills