Call Center Manager
Muntinlupa City, National Capital Region
Posted 10 days ago
- Company:
- J&B Services
- Company Description:
- We are engage in soucing of qualified professionals to fill out the job vacancies of our client companies. All positions are for direct hiring.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
-Supervise and manage call center operations to meet performance targets and KPIs.
-Develop and implement strategies to improve customer experience and service efficiency.
-Recruit, train, and mentor call center staff, including team leaders and agents.
-Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction) and implement improvements.
-Handle escalations, resolve customer complaints, and ensure service quality standards.
Required Skills:
-Bachelor’s degree in business administration, Management, or related field. Advanced degreepreferred.
-Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
-Proven track record of managing multiple teams with different objectives (sales, service,support)
Technical Skills
-Proficiency in call center management software and reporting tools.
-Strong understanding of CRM systems and their application in call center operations.
-Advanced Excel skills for data analysis and reporting.
Additional Notes:
This position will be working with the digital general insurance platform for South East Asia
Working Set-up: Onsite
Mondays to Fridays.
- Salary:
- ₱60,000.00 Monthly
