Service Process Designer/Trainer
Taguig, National Capital Region
Posted 18 days ago
- Company:
- Comrise
- Company Description:
- As one of the world's leading human resource service organizations, Risewave, which is powered by Comrise, provides customized talent solutions that exceed our clients needs in various business scenarios. With our vast network of top talent, based all over the globe, we can lead your organization toward success. More about Risewave: 5,000,000+ highly qualified candidates 2,000+ leading & emerging global clients 38 years of experience in talent solution 18 years of successful local practice 16 subdivision areas Our Solutions: Executive Search Recruitment Process Outsourcing Flexible Staffing Cross Border Services Recruitment Sharing Platform
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials
Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production
Reporting and analysis of process metrics and performance
Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance and quality
Coordinate and perform ongoing quality checks and internal audits to ensure compliance with agreed and aligned processes
Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives
Create and develop training plan and materials; and conduct and facilitate ITSM Process training and process awareness campaigns
- At least 5 years’ professional experience in a Quality / Process Improvement / Operational Excellence/Training function in a shared services environment preferably on a global team
