Sales Coach
Manila, National Capital Region
Posted today
- Company:
- Neksjob
- Company Description:
- Job Description: We are seeking an experienced Training Manager to lead and oversee the development and implementation of both technical and non-technical training programs for our workforce. This role requires a highly skilled professional with a deep understanding of training strategies, curriculum development, and the ability to evaluate the effectiveness of training initiatives across various disciplines. As the Training Manager, you will be responsible for: Developing training curriculum/materials and selecting appropriate delivery mechanisms. Delivering training programs for both technical disciplines (e.g., finance function, accounting standards, and internal financial systems) and non-technical skills (e.g., communication, time management, and leadership development). Monitoring and evaluating the effectiveness of training to ensure continuous improvement. Overseeing and possibly selecting vendors to create content or deliver specialized training. Leading the development of new solutions for complex projects, processes, and activities. Coaching, mentoring, and providing guidance to team members while managing full employee lifecycle responsibilities. Implementing short to medium-term activities and ensuring they align with the department's strategic goals. Ensuring that policies, processes, and standards are created and followed to support the tactical direction of the department. Key Responsibilities: Design, develop, and deliver specialized training programs to address discipline-specific and general workplace skills. Lead and manage a team of Specialists in various training functions, with full employee lifecycle responsibility. Evaluate the effectiveness of training programs and make necessary adjustments to improve learning outcomes. Serve as the final decision-maker on training content, delivery methods, and vendor selection. Develop strategies to address gaps in employee skills, performance, and knowledge. Ensure training programs align with company objectives and the evolving needs of the business. Qualifications: Proven experience as a specialist in a specific discipline, with a strong understanding of related disciplines. Demonstrated ability to drive the development of training solutions for complex projects and programs. Experience in managing and mentoring a team of specialists with varying levels of experience. Strong decision-making capabilities with the ability to take initiative and lead the implementation of tactical direction. Experience in developing both technical and non-technical training programs for diverse audiences. Familiarity with using various learning management systems (LMS) and training software. Skills & Attributes: Excellent communication and interpersonal skills. Strong leadership abilities with a coaching mindset. Ability to manage multiple projects and prioritize tasks effectively. Detail-oriented with the ability to assess and improve training effectiveness.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.
Requirements / Required Skills:
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center
Customer Service:
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
Executes specialized projects and activities and typically works according to set principles.
Usually generates and initiates own workload and doesnt need instructions or guidelines.
Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope.
Positions on this level delivers their share of professional responsibilities focusing on professional excellence.
Typically manages a team of Individual Contributor co-workers.
- Salary:
- ₱35,000.00 Monthly
