Workforce Services Manager
Quezon City, National Capital Region
Posted 3 days ago
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Location: Quezon City
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Overall Purpose:
The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure the successful delivery of all contracts and service-level agreements (SLAs).
Responsibilities:
- Manage the WFM AP and QA cost structure and budget to ensure financial goals are met.
- Support Command Center leads in sales and Request for Proposal (RFP) responses, assisting in the development of sales materials, quotes, demos, and tours.
- Identify and pursue opportunities to expand the WFM AP and QA service offerings into additional contracts.
- Ensure successful delivery on all contracts and meet SLAs across all functions.
- Focus on cost-to-serve reduction and identify opportunities to expand the shared services model.
- Lead the industrialization of Best-in-Class Services (BST) across all contracts.
- Develop and implement strategies for increasing automation, standardization, and offshoring within WFM AP and QA.
- Provide direction to the WFM team on cost-to-serve initiatives and operational efficiency improvements.
- Drive operational maturity across all WFM AP and QA groups to enhance service delivery.
- Handle cross-geography status reporting and functional reporting for WFM AP and QA teams.
- Foster innovation across all WFM AP and QA groups, encouraging new ideas and continuous improvement.
- Ensure that the Standard Delivery Solution is consistently updated and aligned with business needs.
- Responsible for the development and growth of resources within the teams under their management.
Skills and Qualifications:
- Bachelor’s degree.
- 8-12 years of experience in Workforce Management, with a strong understanding of operational processes and performance metrics.
- At least 5 years of leadership experience, including team management and development.
- Expertise in forecasting and scheduling practices, with a focus on driving efficiency and resource optimization.
