Senior Collection (Indian/Bangladesh/Pakistan Speaker)

Qualifications
Can converse fluently in English and any of the following Hindi (India), Bengali (Bangladesh), Urdu (Pakistan)
Must currently living in the Philippines.
Bachelor's degree in accounting or any Finance-related courses.
Minimum 2 years working experience in Customer Service and/or Collections, Accounts Receivable arena.
Knowledge of PC workstation skills in MS Outlook, Excel, Word, PowerPoint, and Windows. Need strong excel skills (Pivot Tables, familiar with Macros)
Proficient in both written and verbal communications in English.
Possess Customer Service mindset and passion for service excellence.
Ability to work well under pressure independently, perform and manage multiple tasks simultaneously and meet deadlines.
Excellent interpersonal and communication skills.
Strong organizational and planning skills.
Intermediate knowledge of Microsoft Suite Products (MS Word, EXCEL, etc.) and ERPs (SAP, Oracle)
Some related experience preferred
Teamwork – showing a commitment to teamwork and collaboration
Teamwork – showing a commitment to teamwork and collaboration
Respect – extending dignity and respect to all people
Integrity – fostering trust and a positive work environment
Innovation – bringing creativity to the workplace
Customer Focus – achieving Company, department, and personal goals through a strong customer focus

Job Purpose
The Senior Collector, Finance Bill & Account role will be responsible for locating and notifying customers of outstanding delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Responsibilities
Financial Management and Control
Enter data into standard company systems, and review and verify it for accuracy
Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Data Collection and Analysis
Perform basic data entry tasks, including data verification.
File and retrieve documents from company filing systems.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Minimizes bad debt exposure through consistent collections.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Negotiate credit extensions when necessary
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Report on collection activity and accounts receivable status.

Additional Specific Responsibilities
Identify accounts with outstanding invoices, Preparation and sending statements of accounts and collection letters.
Contact customers to review the status of their account and resolve past due balances.
Fill out weekly/monthly reports for US and CR management to ensure visibility and
game plan.
Problem solve by gathering shipments information required by customers to fulfill payment.
Follow up and assist the customer in dispute resolution following the proper
escalation process.
Ensure supporting documents are filed for collection success.
Start writing off process when needed, validate wo request, and justify, provide reasons to mitigate issues/receivables leakage.
Elevate collection efforts to outside collection agencies as needed. Follow refund process per POM.
Run reports and macros to ensure receivables (debits and credits) are under control, provide and review those with customers/clients/management.
Key Results:
Reduction of the South Asia A/R
Collection process and Escalation process
Account Root Cause Analysis
Dispute/problem resolution

Monthly Salary: Php30k to Php40k PLUS MONTHLY LANGUAGE PREMIUM
Position Title: Senior Collector, Finance Bill & Account
Department: Finance
Business Unit: Global Business Services
Roll-up Division: Logistics
Location: Manila