Hostel Manager

As a Hostel Manager, you will be responsible for managing the overall operations of the hostel, ensuring excellent guest services, smooth day-to-day functioning, and team leadership. You will oversee all aspects of the hostel’s activities, from managing staff, guest relations, and budgeting to maintaining quality standards and resolving issues that may arise. This role requires strong leadership, organizational skills, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities:

• Oversee all daily operations of the hostel, including guest services, housekeeping, and staff management.
• Ensure the hostel meets high standards of quality and cleanliness at all times.
• Handle guest inquiries, complaints, and requests, ensuring exceptional customer service.
• Manage and schedule hostel staff, including training, performance evaluations, and fostering a positive team environment.
• Implement and enforce health and safety standards, as well as ensure compliance with local laws and regulations.
• Control the hostel’s budget, managing expenses, and optimizing operational costs.
• Develop and implement marketing strategies to promote the hostel and attract guests.
• Monitor hostel performance, analyze feedback, and implement improvements to enhance the guest experience.
• Manage hostel bookings, ensure occupancy rates are maximized, and oversee the check-in/check-out process.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth operations.
• Lead pre-opening operations and contribute to the successful launch of new locations (if applicable).

Qualifications:

• Minimum degree in Property Development/Real Estate Management, Hospitality/Tourism/Hotel Management, or equivalent.
• At least 5 years of managerial-level experience in hostel, hotel, or hospitality operations.
• Excellent interpersonal and communication skills, with the ability to manage both staff and guest relationships.
• Strong analytical, organizational, and problem-solving skills.
• Strong leadership skills with a structured approach and excellent work ethics.
• Resourceful, able to multi-task, and handle a fast-paced work environment.
• Results-driven and able to work independently to meet operational goals.
• Experience in pre-opening operations teams is an advantage.

Salary:
• Negotiable

Why Join Us?

• Competitive salary and benefits package.
•Opportunity to manage and lead a growing hostel operation.
• Work in a dynamic, fast-paced environment with a focus on excellence and guest satisfaction.
• Opportunity to shape and develop the hostel's operations, culture, and customer experience.