Technical Support Representative
Clark, Pampanga
Posted yesterday
- Company:
- Nezda Global
- Company Description:
- Nezda Global Technologies is an outsourcing and recruitment firm that caters to various BPO's across the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 25
Job Description
Job Overview
We are looking for a Technical Support Representative to provide excellent customer service and technical assistance to clients in the US and Canada region. The ideal candidate should have a background in BPO customer service and technical support, with at least 6 months of experience in the industry.
Location: Clark, Pampanga
Qualifications:
At least 6 months of BPO experience (technical support preferred).
Strong customer service and problem-solving skills.
Ability to communicate clearly and professionally in English.
Tech-savvy with basic troubleshooting skills.
Willing to work on a shifting schedule (including night shifts).
Can handle US and Canada-based customers efficiently.
Salary Package: PHP 24,000 + PHP 1,000 rice allowance
Variable Performance Bonus (based on performance)
18% Night Differential (20% for certain shifts)
Other Benefits:
Paid Training
2 Days Off (not weekends)
HMO Coverage
Performance-based incentives & annual increase/appraisal
Career Growth & Advanced Development Opportunities
Additional benefits will be discussed upon Job Offer (JO) signing
