Accountant Staff - High Salary

Davao City, Davao del Sur

Posted yesterday

Company:: Talent Outsourcing Channel Solutions
Company Description:: Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

This is a full-time Customer Service role based in Cebu, Central Visayas, where you will be providing high-quality customer service support for one of our key accounts. As a member of the Customer Service team, you will play a crucial role in delivering exceptional experiences for our valued customers.

What you'll be doing:
Responding to customer inquiries and resolving issues via phone, email, and chat channels
Documenting customer interactions and maintaining detailed records
Providing product information and support to customers
Identifying and escalating complex issues to the appropriate team or management
Continuously improving customer service processes and procedures
Collaborating with cross-functional teams to enhance the customer experience

What we're looking for:
Strong communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
Proficiency in English, both written and verbal
Familiarity with customer service software and tools
A team player with a positive attitude and a passion for delivering exceptional customer service

What we offer:
Competitive salary and bonus structure
Comprehensive health and wellness benefits
Opportunities for career development and skill enhancement
A dynamic and collaborative work environment
Regular team-building activities and social events