Help Desk Agent-
Quezon Ave, National Capital Region
Posted today
- Company:
- Neksjob
- Company Description:
- NEKSJOB is an outsourcing and social enterprise that provides quality services to our clients locally and abroad.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Junior High School
- Number of vacancies:
- 100
Job Description
Key Responsibilities:
Analyze historical data, trends, and business requirements to forecast staffing needs.
Develop capacity plans to ensure optimal resource allocation.
Create workforce scheduling strategies to maximize efficiency.
Monitor real-time adherence (RTA) and provide proactive recommendations to optimize staffing.
Identify opportunities to enhance workforce efficiency and reduce operational costs.
Implement best practices in workforce management tools and methodologies.
Support automation initiatives to improve workforce planning and reporting.
Qualifications:
At least High School Graduate (old curriculum) / Senior High School Graduate (new curriculum)
At least 2 – 4 years of Customer Service Experience
Expertise in data analysis, reporting, and workforce optimization strategies.
Excellent communication and stakeholder management skills.
Are willing to work on site
Why Pick Us?
Paid training
Competitive salary plus allowances
Monthly performance incentives
Career development and advancement opportunities
