Customer Success Support

Who we are:

eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Customer Success Support– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are looking for a Customer Success Support who can provide ongoing support to our client and its customers. The role will support a start-up client who will help in writing SOPs, and learning the business in and out. You will also provide light email outbound sales to generate leads. As a Customer Success Support, you are expected to have excellent communication skills both written and and verbal.

What you’ll be doing:
Assist the client in writing SOPs for the company.
Send pre-written outbound emails to generate leads or nurture leads.
Provide Level 1 support via email from customers regarding the services of the company.
Deliver recommendations in an effective manner
Assist in creating training materials.
Provide overall support as needed in relation to growing the business.

Qualifications and Requirements:
Bachelor's degree or equivalent work experience.
1-2 years of customer success or similar role experience.
Experience writing Knowledge Base articles or SOPs is highly preferred.
Experience using Shopify as an admin or a user is highly desirable but not required.
Experience using Apollo is highly desirable but not required.
Excellent communication, interpersonal, and organizational skills.
Familiarity with MS Office, Google Workspace, CRM & help desk software.
A self-starter with success in the field
Strong problem-solving skills and the ability to think on your feet.

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!