Thai Speaker (Order to Cash Associate)

Responsibilities

• Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.
• Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints.
• Focuses on the customer/ client by asking questions, listening and determining solutions to problems.
• Ability to meet deadlines with accuracy and thoroughness, work in a fast-paced, results-oriented environment
• Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially the past due ones
• Leading conference calls to collaborate with stake holders to resolve issues on the account/s.
• Maintains tracking of important documents / reports
• Developing and maintaining a solid working knowledge of the logistics industry and of all products, services and processes performed by the team
• Contributing to continuous improvement initiatives to optimize service quality
• Participate actively on all required team meetings
• Performs other duties as assigned by direct superiors and managers
• Compliance with the work procedures & data privacy
• Discussing credit risk management to an acceptable quality in terms of established credit guidelines.

Qualifications

Degree in the field of accounting, finance and economics
Minimum 2 years of relevant experience
Previous experience in working with ERP, preferably SAP FI module
Very good accounting background
Previous working experience preferably in large/global organizations
Enthusiasm and commitment to delivering quality results to tight deadlines
Self-motivation, quick learning and creative thinking
Knowledgeable in LSS is plus
Intermediate knowledge of accounting,
Good technical knowledge of MS office,
Effective analytical and problem-solving skills,
Detail oriented,
Good English language skills,
Excellent interpersonal and communication skills.