Customer Service Representative (Healthcare)

San Juan, National Capital Region

Posted today

Company:: Focus Support Associates
Company Description:: Inbound / Outbound Call Center Support, Customer Support, Client Retention, Live Chat, Customer Service, Telecommunications, Business Process Outsourcing (BPO), B2B, and B2C
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 15

Job Description

FSA/Onis is looking for a skilled Healthcare Customer Service Representative to join our company. In this role, you will be responsible for answering phone calls from prospective customers. To be successful as a Healthcare Customer Service Representative, you will need to be able to quickly and accurately answer customer questions.

Must-Have Qualifications:
At least 2 years of college education.
Strong communication skills (Fluent in English).
Proven ability to upsell and retain customers.
Excellent problem-solving and critical thinking skills.
Ability to remain calm and professional in high-pressure situations.
Proficient in MS Office (Word, Excel).
Demonstrated reliability and no attendance issues.
Ability to work onsite in Metro Manila.
Previous customer service experience, preferably in a BPO setting.
Willingness to work the graveyard shift (10:00 PM - 7:00 AM) with fixed weekends off.
Work set-up: Onsite (San Juan Greenhills)

Nice-to-Have Qualifications:
Bachelor's degree or higher.
Experience with Zendesk or similar customer service platforms.
Knowledge of credit card pulling or nutraceutical products.
Experience in telehealth or similar healthcare-related customer service roles.
Previous experience in sales or customer retention.
Knowledge of nutrition or health-related services.