Technical Support

Rizal, Rizal

Posted today

Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 100

Job Description

Job Overview:
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. The ideal candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and ensuring our users have a seamless experience with our products and services. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:
Provide Technical Assistance: Offer prompt and efficient support to end-users via phone, email, or chat for software, hardware, and network-related issues.
Troubleshoot and Resolve Issues: Diagnose and resolve issues related to systems, networks, applications, and devices. Ensure all issues are documented and resolved efficiently.
System Setup and Configuration: Assist in the setup and configuration of hardware and software for new employees or new systems, including troubleshooting installation problems.
Escalate Issues: Identify and escalate more complex issues to higher-level support teams or vendors as needed.
Maintain Documentation: Keep detailed records of technical issues, resolutions, and steps taken during the troubleshooting process.
Customer Service: Provide exceptional customer service and maintain a positive, friendly, and professional attitude while interacting with users.
Product Testing: Assist in testing new software, hardware, or applications, ensuring compatibility and resolving any potential issues.
Software Updates and Patches: Assist in deploying software updates, patches, and other security measures.
Training and Knowledge Sharing: Educate users on basic technical procedures, best practices, and usage of systems. Create or update help articles, FAQs, and training materials.
Skills & Qualifications:
Education: Associate's degree in Information Technology, Computer Science, or related field. Relevant certifications (such as CompTIA A+, ITIL) are a plus.
Experience: 1-3 years of experience in a technical support or IT helpdesk role.
Technical Knowledge: Proficiency with common operating systems (Windows, macOS, Linux), applications (Microsoft Office, Google Suite), and network troubleshooting.
Problem-Solving: Ability to analyze technical issues, identify solutions, and implement fixes quickly and effectively.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms.
Customer Focus: Strong customer service orientation with the ability to work under pressure and manage multiple priorities.
Time Management