Alorica Davao - Experienced BPO WF RTA
Davao, Davao del Sur
Posted yesterday
- Company:
- JobsAvenuePH
- Company Description:
- At JobsAvenuePH, we are dedicated to connecting talented individuals with exciting career opportunities! As a trusted sourcing partner, we work with top companies to find amazing candidates who are ready to take the next step in their careers. Our goal is simple: to make job searching easier for applicants by matching them with roles that align with their skills and aspirations. Whether you’re looking for your first job or a new challenge, we’re here to guide you every step of the way. Let JobsAvenuePH help you land the job you deserve!
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 5
Job Description
Job Description
• Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team.
• Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence.
• Provide ad hoc reporting as needed to show adherence to scheduled events within site.
• Assist in skilling and/or provide data to Global Command Center to ensure employees are assigned correctly to the right queue or line of business.
• Collaborate with other Workforce Teams to make schedule recommendations regarding out of seat activity, VTO, and overtime.
• Perform other duties as assigned by management.
Qualifications
• Analyze information databases, historical data, and real-time information to create recommendations to improve daily objectives within the production team.
• Monitor, maintain, and track inbound service level goals, department expectations, and employee adherence.
• Provide ad hoc reporting as needed to show adherence to scheduled events within site.
• Assist in skilling and/or provide data to Global Command Center to ensure employees are assigned correctly to the right queue or line of business.
• Collaborate with other Workforce Teams to make schedule recommendations regarding out of seat activity, VTO, and overtime.
• Perform other duties as assigned by management.
- Salary:
- ₱35,000.00 Monthly
