Customer Support Representatives
Camiling, Tarlac
Posted today
- Company:
- Gotab
- Company Description:
- GoTab, Inc., a Restaurant Commerce Platform (RCP), helps large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. GoTab allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its all-in-one POS, mobile ordering and payment features, and kitchen display systems (KDS). The guest never has to download a mobile app or create a password. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in the United States, Canada and Puerto Rico.
- Contract Type:
- Remote
- Experience Required:
- 1 year
- Education Level:
- Primary School
- Number of vacancies:
- 100
Job Description
- Fully remote / Work from home
- Laptop will be provided
- Part-time or full-time available
- Salary starts from Php23,000 for Staff and Php30,000 for Manager
- Night differential, Holiday overtime pay, 13th month pay available
- Must have high-speed internet
- Must reside in the Philippines
Responsibilities:
- Provide immediate technical and operational support to our customers,
teams, and end-users via our phone and chat support
- Establish relationships with new and existing customers
- Function as a product expert and technical communications resource for
partners
- Clearly articulate resolutions and ensure thorough follow-up on unresolved
issues
- Contribute to continuous improvement efforts based on customer feedback
regarding product usability and performance
Skills & Requirements:
- Strong written and verbal English proficiency for effective communication
with Australian customers
- Ability to manage and prioritize multiple problems at once
- Quick learner who is comfortable working in a startup environment
- Excellent communication skills and remote collaboration experience
- Desire and aptitude to learn deep technical aspects of the GoTab product
- Previous experience working in customer service or hospitality required
- Experience with POS (point-of-sale) systems and ticketing systems preferred
- Technologically driven mindset including, but not limited to: general
understanding of IP addresses, QR code functionality, familiarity with iOS and
Android mobile operating systems etc.
- Salary:
- ₱23,000.00 Monthly
