TDCX Cebu - Customer Care Specialist

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Job Highlights

Up to P2000 in eGCs for milestones plus P300 eGC for all applicants processed onsite*!
Up to 30% performance incentives*
Up to P2000 Attendance bonus
HMO and Life Insurance coverage on Day 1
Enhanced HMO coverage for dependents, including senior citizens and domestic partners
Fast-tracked promotions with competitive packages
Employee Assistance Program and Mental Health Consultations
And many more!
(*Milestone promo is exclusive to February classes only. Terms and conditions apply.)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?

Adhere to procedures and work flows for managing interactions, both voice (inbound, outbound, consultation, escalation, etc.) and non-voice (email, reporting, information processing, etc.)
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Coordinate sales effort with team members and other departments
Achieve agreed upon sales targets and outcomes within schedule
Establish, develop, and maintain positive business and customer relationships
Perform other job-related duties as assigned
Who are we looking for?

At least 2 years of college undergraduate (with or without back subjects) or a completed associate's/diploma degree
Must have at least 1 year of customer service experience in a BPO setting.
Good understanding of consumer electronics products
Strong verbal and written English communication skills
Amenable to work on rotating shifts
With access to a quiet and secured room and at least a 30 MBPS internet subscription
Can temporarily work from home and onsite in Cebu IT Park, Cebu City
Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.