Service Center Manager (Telco Industry)
Taguig, National Capital Region
Posted 3 days ago
- Company:
- DEMOPOWER PHILIPPINES INC.
- Company Description:
- We are team of creative innovators and highly trained communicators with extensive knowledge in implementing brand activations. Whether in-store of in other relevant channels. We turn brand as your target market's top of mind choice, by conveying your message, inducing trial which, ultimately, results to conversion.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
- Will be directly reporting to Service Operations Manager
- Manage day to day operations of MSC store in Venice
- Will directly handle service engineers, service assistants and coordinates spare parts concern with the Inventory Controller
- Maintain effective communication with all valued customers and service partners
- Assign work and monitor service personnel performance within shifts to assure that all SLA and KPI’s are met; that all SOP are adhered to; and objectives are met
- Quality control function requires regular written service operational audit checklist conducted in each service center with employees and store heads
- Capacity to substitute for Store Heads in extreme cases for other ASC
- Ability to perform WARM service and basic troubleshooting outright to all our valued customers
- Will conduct classroom training for service personnel according to HQ requirements or Gap issues for PH
- Other duties may be directed by the Service Operation Manager and/or Management
JOB SPECIFICATIONS:
- Must be a graduate of Business Administration or related field
- A minimum of 1 year experience working in a retail environment, ideally in a managerial role
- Strong leadership and customer management abilities.
- Excellent in MS Office
- Customer service-oriented with in-depth knowledge of basic business management processes
- Experience in Telco Industry is an advantage
