Call Center Manager
Muntinlupa, National Capital Region
Posted today
- Company:
- The Referrers PH
- Company Description:
- A global Talent Community offering everyone the opportunity to earn an extra income while helping others find their dream job. We are sourcing qualified candidates for various positions. All positions are for direct hiring.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
-Supervise and manage call center operations to meet performance targets and KPIs.
-Develop and implement strategies to improve customer experience and service efficiency.
-Recruit, train, and mentor call center staff, including team leaders and agents.
-Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction) and implement improvements.
-Handle escalations, resolve customer complaints, and ensure service quality standards.
Required Skills:
-Bachelor’s degree in business administration, Management, or related field. Advanced degree preferred.
-Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
-Proven track record of managing multiple teams with different objectives (sales, service, support)
Technical Skills
-Proficiency in call center management software and reporting tools.
-Strong understanding of CRM systems and their application in call center operations.
-Advanced Excel skills for data analysis and reporting.
Additional Notes:
-This position will be working with the digital general insurance platform for South East Asia
-Working Set-up: Onsite
-Mondays to Fridays.
- Salary:
- ₱60,000.00 Monthly
