Call Center Agents (Tagalog Account)
Parañaque, National Capital Region
Posted more than 30 days ago
- Company:
- SP Madrid & Associates
- Company Description:
- Madrid Philippines is a local to local outsourcing company for banks and government agencies based in the Philippines. We provide our clients with top of the line outsourcing services involving administrative, marketing and sales support.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Junior High School
- Number of vacancies:
- 100
Job Description
- Handle inbound and outbound calls.
- Manage clients' inquiries via phone, email, and chat.
- Conduct field negotiations.
- Resolve customer complaints and issues promptly and efficiently, maintaining a high level of client satisfaction.
- Meet performance targets for collection and client satisfaction.
Qualifications:
- High school graduate (university degree is not required)
- No work experience required; experience in BPO or sales is a plus
- Good verbal and written communication skills in Filipino; proficiency in English is a plus.
Technical Skills:
- Computer Literacy: Must pass an online assessment test for basic computer skills.
- Problem-Solving Skills: Ability to handle difficult situations and resolve customer issues efficiently.
- Persuasion: Effectively encourages clients to settle their obligations.
- Negotiation: Handles objections and negotiates terms to reach mutually beneficial outcomes.
- Salary:
- ₱16,770.00 Monthly
