Customer Support Asssociate

The ideal candidate will have...
● Great level of understanding of English, capable of working with English tooling and Knowledge Base
● Ability to multi-task and take responsibility in challenging situations
● Able to adjust to a fast-paced environment / constant changes
● Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client
● Ability to provide and receive feedback (it’s a two-way street)
● Has a growth mindset with the desire to learn/keep learning
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy

What You'll Get To Do:
● Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues
● Look for ways to constantly improve processes
● Contribute to making the best working environment for yourself and your co-workers by being the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for customers
● Be honest, able to own up to your mistakes, and never break promises
● Provide world-class customer support via chat, email, phone
● Work with the client’s internal teams to provide the best possible resolutions to the customer
● Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

With working experience as customer support associate is a plus.
Without experience but willing to be trained is acceptable