Call Center Training Specialist
Quezon City, National Capital Region
Posted today
- Company:
- LeadAdvisors
- Company Description:
- Welcome to LeadAdvisors where innovation meets excellence in the digital landscape. We specialize in two main areas: Business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients. In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy. Our dedicated professionals tirelessly create and implement strategies that enhance our client's online presence, improve search engine visibility, and generate high-quality leads.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Number of vacancies:
- 3
Job Description
We are looking for a highly skilled and experienced Call Center Training Specialist to join our team. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance the performance and efficiency of our call center agents. This role requires a strategic thinker with strong leadership, communication, and coaching skills.
Key Responsibilities:
* Develop and deliver comprehensive training programs for new and existing call center agents.
* Create and update training materials, including manuals, guides, and e-learning content.
* Facilitate onboarding sessions to ensure smooth integration of new hires.
* Monitor agent performance and provide coaching for continuous improvement.
* Conduct mock calls and role-playing exercises to enhance communication skills.
* Lead daily or weekly huddles to share updates and reinforce key training concepts.
* Collaborate with management to identify training needs and implement effective solutions.
* Work closely with Quality Assurance and Operations teams to align training with business goals.
* Evaluate training effectiveness and make necessary improvements.
* Foster a culture of learning and professional development within the call center.
Qualifications:
* Minimum of 2-4 years of experience in call center training or a similar role.
* Proven experience in developing and executing training programs.
* Strong understanding of call center operations, customer service standards, and performance metrics.
* Excellent communication, presentation, and coaching skills.
* Ability to analyze data and implement training strategies for performance improvement.
* Proficiency in training software, CRM systems, and call center technologies.
* Strong leadership and organizational skills with the ability to manage multiple projects.
NOTE: ACCEPTED APLICANTS MUST BE WILLING TO WORK ONSITE IN QUEZON CTY
