Searching for Operations Supervisor
MNL, National Capital Region
Posted yesterday
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Key Responsibilities:
Supervise, coach, and mentor a team of customer service representatives to achieve performance targets.
Monitor team productivity, quality, and adherence to company policies and procedures.
Analyze performance metrics and implement strategies to improve efficiency and customer satisfaction.
Handle escalations, resolve customer concerns, and provide support to agents when needed.
Conduct regular team meetings, training sessions, and performance reviews.
Collaborate with management and other departments to drive operational improvements.
Ensure compliance with company policies, industry standards, and regulatory requirements.
Maintain a positive and motivating work environment to enhance employee engagement.
Qualifications & Skills:
Bachelor’s degree in Business Administration, Management, or a related field (or equivalent work experience).
Proven experience in a supervisory role within a call center or customer service environment.
Strong leadership and people mana
