Call Center Manager/ UP TO 60K Monthly

- Supervise and manage call center operations to meet performance targets and KPIs.
- Develop and implement strategies to improve customer experience and service efficiency.
- Recruit, train, and mentor call center staff, including team leaders and agents.
- Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction) and implement improvements.
- Handle escalations, resolve customer complaints, and ensure service quality standards.

Required Skills:
- Bachelor’s degree in business administration, Management, or related field. Advanced degree preferred.
- Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
- Proven track record of managing multiple teams with different objectives (sales, service, support)

Technical Skills:
- Proficiency in call center management software and reporting tools.
- Strong understanding of CRM systems and their application in call center operations.
- Advanced Excel skills for data analysis and reporting.

Additional Notes:
- This position will be working with the digital general insurance platform for South East Asia.

Working Set-up: Onsite

Working Schedule: Mondays to Fridays

***Due to a thorough screening process, only candidates deemed qualified for the applied position will be selected for an interview.