Developer II ServiceNow

JOB OBJECTIVE
Software Development / Configuration
• Platform Development: Develop and configure ServiceNow applications and modules based on business requirements, ensuring adherence to best practices in code quality and performance meeting or exceeding the SLA(s).
• Custom Application Development: Build and maintain custom applications on the ServiceNow platform, leveraging workflows, UI policies, business rules, and client scripts.
• Integration: Implement integrations between ServiceNow and third-party systems using REST/SOAP APIs, ensuring secure and scalable communication between platforms.
• Troubleshooting & Issue Resolution: Identify, troubleshoot, and resolve technical issues in the ServiceNow environment, providing technical support to resolve system incidents and problems meeting or exceeding the SLA(s).
• Collaborative Problem Solving: Work closely with cross-functional teams to gather and refine technical requirements and translate them into effective solutions on the ServiceNow platform.
• Testing & Documentation: Conduct unit testing and participate in peer code reviews to ensure the quality of solutions and maintain thorough technical documentation.
• Documentation & Knowledge Sharing: Ensure comprehensive documentation of solutions, configurations, and processes, and facilitate knowledge-sharing sessions within the team to enhance collective expertise.
• Platform Maintenance: Assist in the maintenance and enhancement of existing ServiceNow instances, including managing updates, patching, and upgrades.
• Continuous Improvement: Stay updated on new ServiceNow features, releases, and development trends, applying this knowledge to optimize platform performance and user experience.
Software Maintenance and Support
• Support Active ServiceNow Modules (Group of Applications):
o ServiceNow Platform
o IT Service Management (ITSM)
o IT Operations Management (ITOM)
o Hardware Asset Management Pro (HAM)
o Integration Hub
o Strategic Portfolio Management (SPM / ITBM)
o Governance, Risk, & Compliance (GRC)
 Integrated Risk Management (IRM)
 Third-Party Risk Management (TPRM)
o HR Service Delivery
 Case Management
o Custom Applications, Custom Workflows, & Integrations
 Oracle RFC Process
 Access Request Workflows
 Oracle Access Request
 Oracle Bulkload Request
 Network Access Request
 Approval Workflows
 JML / SailPoint Integration
 IT Toolkit
 ServiceNow eBonding
Customer / Vendor Communication
• Communicate regularly with counterpart/POC/vendor to identify process gaps and recommend improvements.
• Work closely with customer to analyze and resolve problems, identify trends and recommends preventive and corrective action.
ADDITIONAL FUNCTIONS
• Keep up to date on the latest industry trends in ServiceNow
• Any additional tasks as the need arises.
EDUCATIONAL BACKGROUND
• Graduate of 4- or 5-year course, Computer Science or Computer Engineering
• Certifications (ITIL v3, ServiceNow System Administration/Development, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)) preferred. Additional certifications in ServiceNow ITSM, ITOM, HAM, GRC, or HRSD are highly desirable.
WORK EXPERIENCE OR TRAINING
• Software development experience in any platform (Web, Mobile, Desktop) for at least five (5) years.
• At least two (2) years relevant experience in ServiceNow solution design and implementation.
• Three (3) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).
• ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.
• Experience with web service integration (API, SOAP, REST, JSON, XML).
• Experience with Front End Technologies: AngularJS, HTML, JavaScript, CSS, XML.
• Familiar with Agile and DevOps methodologies is a plus
• Understanding of the ITIL framework and ITSM processes.
• Experience with additional ServiceNow modules (ITOM, HRSD, CSM, or others).
• Familiar with MS Active Directory
• Understanding of Software Development Life Cycle and best practices
• Strong understanding of ServiceNow's database schema, tables, and CMDB (Configuration Management Database).
• Familiarity with REST/SOAP APIs and integration techniques within the ServiceNow platform.
• Experience with workflows, flow designer, and automation within ServiceNow.
• Familiarity of the ITIL framework
SKILLS AND ABILITIES
• Confidence in technical discussions at all levels (to ensure that high level architecture is correct and design principles are consistent adhered during implementation).
• Demonstrated capability in data management, solving problems and able to work collaboratively within a team or independently.
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills to interact with stakeholders and end users.
• Adaptability to changing priorities, projects, and deadlines.
• Time management skills / Can work with minimum supervision
• Data Analysis, Organization and Reporting skills
• Planning, Scoping and Organizing
OTHER WORK CONDITIONS
• Work time: 2 pm to 11 pm Manila
• Observe US holidays
COMPETENCY PROFILE
• Action Oriented
• Optimizes Work Processes
• Ensures Accountability
• Collaborates
• Self-Development
• Nimble Learning
• Extended work time where required