Take on the Role of Assistant Quality Assurance Manager
Aura, National Capital Region
Posted today
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Location: Aura
Work Setup: Onsite
Shift: Shifting Schedule
Start Date: ASAP
Job Description:
The Assistant Quality Assurance Manager is responsible for overseeing the quality of inbound and outbound customer interactions, including telephone calls, emails, and chats, ensuring accuracy and adherence to quality standards. This role involves documenting quality issues, tracking performance metrics, and providing feedback to support training and development. The position also leads quality assurance projects, guides team members, and contributes to the development of policies, processes, and standards.
Key Responsibilities:
Monitor and evaluate the quality of customer interactions across multiple channels, including telephone, email, and chat, ensuring compliance with established quality standards.
Document performance issues and quality metrics for management review.
Provide actionable feedback and contribute to the formal coaching and training of team members.
L
