Operations Supervisor (Night Shift) Position Now Available
Cebu, Cebu
Posted today
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Location: Cebu Insular
Schedule: Shifting Schedule (Predominantly Night Shift)
Salary: PHP 30,000 - 35,000 (up to PHP 40,000 with 20% Night Differential)
Start Date: ASAP
Job Description:
We are looking for an experienced Operations Supervisor to oversee and manage the implementation of short-term activities within our team. In this role, you will utilize your expertise to lead daily operations, improve processes, and ensure the efficient delivery of customer service across various channels. This position offers the opportunity to supervise a team of professionals, guiding them through both technical and non-technical customer service tasks.
Key Responsibilities:
Manage customer service operations, including call center support, online chat, and text communication, handling high volumes of low-complexity inquiries, as well as lower volumes of more complex issues.
Supervise customer service activities in distribution centers, product returns/repair centers, and
