CSR and Sales Representative
tatay, Rizal
Posted 3 days ago
- Company:
- World Networking Services (Wonese)
- Company Description:
- WONESE is a full-service recruitment company that provides staffing services for all levels of employment around the globe—and unparalleled customer service. We work across all industries, including: • Engineering • Construction • Health/Pharmaceuticals • Consumer goods • Banking and financial services • IT and technology
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 3
Job Description
RESPONSIBILITIES:
Respond to customer inquiries via phone, email, chat, or in person promptly and professionally.
Resolve customer complaints, providing appropriate solutions and alternatives within the company's guidelines.
Follow up with customers to ensure satisfaction and maintain strong relationships.
Maintain accurate customer records and document interactions in our system.
Understand customer needs and recommend suitable products or services.
Upsell and cross-sell additional products/services to meet customer needs and achieve sales goals.
Process orders, returns, and exchanges efficiently.
Collaborate with the sales team to meet individual and team sales targets.
Track and report on customer interactions, feedback, and trends.
Maintain a thorough understanding of company products, services, and promotions.
Participate in sales meetings and training sessions to stay updated on product knowledge and sales techniques.
QUALIFICATIONS:
High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in customer service or sales (1-2 years preferred).
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with CRM software and Microsoft Office Suite, or Google Workspace.
A positive attitude and a willingness to learn and adapt.
Urgent manpower need
BENEFITS:
Paid Training and Evaluation Period
SCHEDULE:
Shifting within 7am - 10pm
ABILITY TO COMMUTE/RELOCATE:
Taytay, Rizal: Reliably commute or planning to relocate before starting work (Preferred)
- Salary:
- ₱18,000.00 Monthly
