Incident Manager
Alabang, National Capital Region
Posted 4 days ago
- Company:
- Nityo Infotech
- Company Description:
- Nityo Infotech is a global technology services company headquartered in the United States. The company offers services such as consulting, technology outsourcing, and staffing solutions across various industries, including banking, healthcare, and telecommunications. Nityo Infotech has a presence in several countries and serves clients worldwide.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: Alabang
Setup: Hybrid
Salary: 100,000
Job Qualification:
Bachelor’s Degree in an IT related field
At least 3 years experience in Incident Management
2+ years experience in Reporting and Dashboard development and data Analytics
Must be business and customer oriented
Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction
Willing to render rotating shifts and should have no preference to schedule
Possesses strong attention to detail, leadership, problem solving and analytical skills
High level understanding of multiple IT Platforms and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management
Respond adequately to inquiries and complaints
Managed multiple high priority initiatives in a fast paced, highly technical environment
Experienced with any ticketing system but experienced in CASD ticketing tool is a plus
Able to develop and provide SLA’s and KPI’s
ITIL Certified is a plus
- Salary:
- ₱100,000.00 Monthly
