Priority Account (Pasig Ortigas)

Pasig, Quezon

Posted 5 days ago

Company:: MirandaHR
Company Description:: About the Role: We are seeking a proactive and customer-focused Customer Service Agent to join our team. You will assist customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience across multiple channels. Responsibilities: ✅ Respond to customer inquiries via phone, email, chat, and social media. ✅ Resolve customer complaints efficiently and effectively. ✅ Provide detailed information about products, services, and policies. ✅ Maintain accurate records of interactions using CRM software. ✅ Collaborate with other departments to resolve customer issues. ✅ Meet performance metrics such as response time and customer satisfaction. ✅ Follow up with customers to ensure their issues are resolved. Qualifications: ✔️ High school diploma or equivalent; a college degree is a plus. ✔️ Previous experience in customer service or a related role is preferred. ✔️ Strong verbal and written communication skills. ✔️ Ability to multitask and manage time effectively. ✔️ Proficiency with computers and customer support tools (e.g., CRM software). ✔️ Problem-solving skills and patience under pressure. Benefits: ✨ Competitive salary with performance bonuses. ✨ Comprehensive training and development programs. ✨ Health insurance and paid time off. ✨ Opportunities for growth and career advancement.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 20

Job Description

Site: ETON ORTIGAS
AON Travel Insurance
Start Date: Feb 24, 2025
- 2nd yr college or K12 Grad
- Atleast 1 yr bpo experience
- Salary: 18K + 2K

- Metlife
- Prefer Bachelor degree
- With or without bpo experience
- 10k Signing Bonus
- Salary offer: 18k + 2k

Site: Ayala the 30th Pasig Site
Cox (Telco Account)
Start Date: Feb 17, 2025
- HS or K12 Grad
- Atleast 1 yr bpo experience
- Salary: 23K + 2K