Account Collector
Manila, National Capital Region
Posted 4 days ago
- Company:
- Eastman Industrial Supply Inc.
- Company Description:
- Eastman Industrial Supply Incorporated, from its humble beginnings, Slowly but steadily asserted itself as one of the most respected and leading distributor of industrial and commercial pumps from USA, Europe, and the Asia-Pacific Region. Eastman Industrial Supply Incorporated holds a vast array of top-of-the-line products from leading names such as Baldor Electric Motors, Ebsray Centrifugal Pumps, Goulds Pumps, MTH Turbine Pumps, Weinman Pumps, Astral Pool, Bradford White, Murphy, and ABB-making Eastman Industrial Supply Incorporated the most credible and reliable source of quality products, in line with its vision to supplement the widest range of products with a balance between cost-efficiency and quality. Eastman Industrial Supply Incorporated is comprised of determined people with highly-volatile minds and energetic enthusiasm capable of bursting with new ideas and concepts which makes Eastman Industrial Supply Incorporated a force to reckon with. Bringing itself closer to the people, Eastman Industrial Supply Incorporated is represented by dealers located in key cities and towns across the country, with main offices in Makati, Manila, and Cebu to cater customers’ needs efficiently. Riding on the wave of new trends in technology today, Eastman Industrial Supply Incorporated also positions itself as an enterprise umbrella in new business-to-business markets. From its roots back in 1976 to its full form now, Eastman Industrial Supply Incorporated is on-track of achieving its performance and growth goals-with its future assured by its unparalleled efforts to expand geographically and further extending its long arms through new e-business. Eastman Industrial Supply Incorporated-the undisputed name in pumps and electric motors distribution in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Number of vacancies:
- 2
Job Description
The Account Collector (Field) is responsible for visiting clients to collect outstanding payments, ensuring timely remittance, and maintaining positive relationships with customers. The role requires regular follow-ups on accounts, coordination with internal teams, and adherence to company credit and collection policies.
Key Responsibilities:
Collection and Follow-Up:
Conduct field visits to clients with overdue accounts and follow up on outstanding payments.
Deliver collection notices, demand letters, and other relevant documents.
Ensure accurate and timely remittance of collected payments to the company.
Explain account details, billing concerns, and payment terms to customers.
Negotiate and coordinate payment arrangements with clients, ensuring commitments are met.
Account Monitoring and Documentation:
Maintain accurate records of collection activities, client interactions, and payment commitments.
Update the collection database and report delinquencies to the Credit and Collection Supervisor/Manager.
Identify and escalate problematic accounts that require legal action or further intervention.
Customer Relations and Dispute Resolution:
Address customer concerns and discrepancies regarding their accounts.
Coordinate with the Sales and Accounting teams to verify invoices and resolve billing disputes.
Maintain professionalism and good customer relations while enforcing payment obligations.
Compliance and Reporting:
Adhere to company credit policies, procedures, and collection strategies.
Provide daily and weekly collection reports, including payment commitments and field visit summaries.
Ensure confidentiality and security of client financial information.
Qualifications:
High school diploma or college-level education in Business, Finance, or a related field preferred.
At least 1-2 years of experience in field collections, credit and collection, or a related role.
Valid driver’s license and ability to travel extensively within assigned territories.
Strong negotiation, communication, and interpersonal skills.
Basic knowledge of accounting principles and collection laws is an advantage.
Ability to work independently, handle pressure, and meet collection targets.
