Telco Account

Makati, Quezon

Posted yesterday

Company:: Mirandahr
Company Description:: Handling Inbound & Outbound Calls – Answer customer calls professionally and provide necessary information, assistance, or troubleshooting. Providing Excellent Customer Service – Address customer inquiries, complaints, and requests with patience and professionalism. Resolving Issues Efficiently – Analyze problems and provide effective solutions to ensure customer satisfaction. Data Entry & Documentation – Record customer interactions, update databases, and maintain accurate information. Following Call Scripts & Guidelines – Adhere to company policies, scripts, and best practices to ensure quality service. Meeting Performance Targets – Work towards achieving key performance indicators (KPIs) like response time, resolution rate, and customer satisfaction scores. Upselling & Cross-Selling (If Applicable) – Promote products or services when appropriate to enhance business revenue. Coordinating with Other Departments – Collaborate with other teams to escalate issues and provide timely resolutions. Maintaining Professionalism – Communicate clearly and courteously while staying calm under pressure. Adhering to Security & Compliance Policies – Follow company protocols to ensure data security and regulatory compliance.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 119

Job Description

Dear Applicant,

I hope this email finds you well. I wanted to inform you about an exciting opportunity with us. We are currently hiring for the position of Call center agent, and I believe this could be a great fit for you.

Job Details:

Position: Call center agent
Location: Jupiter St. Makati City
Job Type: Full Time
Requirements: Atleast 6 months bpo experience
Salary Range: 18,000 to 20,000

We are excited to review your application and look forward to the possibility of working together.

Thank you for considering this opportunity.