Sales Associate - SM Megamall Department Store

Job Description
The Sales Associate is responsible for engaging with customers to be able to close a sale or give assistance to what the customers need. S/He should have the target and sales as her/his top priority, executing the expected high level of TOP customer service. S/He shall also make certain that items on the sales floor are in order and well-kept and displayed according to standards.

A. CUSTOMER ENGAGEMENT & FOCUS
Provides excellent customer experience by being knowledgeable about the products sold in the stores – features, benefits, fit, use and trivia about the merchandise
Promotes and practice excellent customer service with sincerity and efficiency
Performs shoe cleaning (Capital store assigned athletes) as an extra service to customers who purchase from Capital and Forum stores

B. STORE OPERATIONS
Makes certain that all items on display have security tags, size beads and are crease-free
Steams apparels that are to be displayed in the selling area
Organizes and ensures completeness of the items in the assigned zone and other zones as necessary by way of automatic refills
Performs daily housekeeping duties to maintain cleanliness of the store
Consistently adheres to the endorsement procedure with co-athletes when going on breaks or when there is a need to be out of the sales floor

REQUIRED COMPETENCIES (skills, knowledge, etc.):
Good oral communication skills
Fast learner
Passionate about selling and engaging with customers
Personable and confident
Flexible
Attentive to details
Recognizes the effort or contribution of other team members
Team player
Being athletic is an advantage but not required