Customer Service Representative - Makati

Makati, National Capital Region

Posted 4 days ago


Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.

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Responsibilities:
-Handle customer inquiries via phone, chat, or email
-Provide accurate information and troubleshooting assistance
-Process transactions and resolve complaints efficiently
-Maintain professionalism and empathy in all interactions
-Follow company policies and procedures

Qualifications:
-At least a high school graduate (senior high school for K-12)
-Good communication skills in English
-Customer service experience is a plus but not required